MADRE is recognized by the Consumer Affairs Council of Malta and registered with the European Commission as an ADR. MADRE is listed on the EU Commission‘s official website as an ADR provider for gambling.
According to the MGA Player Protection Directive and the MGA Alternative Dispute Resolution Directive, every Malta based gambling operator shall offer players the possibility of referring any dispute to a registered ADR entity if the player feels that a dispute was not resolved to their satisfaction.
If you are facing a consumer dispute with an MGA licensed gambling operator and are not satisfied with the result of the operator’s complaints procedure, you can file a complaint by submitting our Claims Form.
The dispute resolution is free of charge for the customer independent of the outcome of the case. MADRE offers ADR services only and is not part of the Malta Arbitration Centre. Our ADR services are not arbitration covered by the Arbitration Act, Chapter 387 of the Laws of Malta.